IT Support & Infrastructure for Business

Technical, rapid and concrete assistance

IT support & infrastructure for business

Seamless Data Integration Process

PCDUE was founded in 2001 as a specialist in IT support for businesses. Over time, it expanded its expertise to include cybersecurity, infrastructure, cloud services and, today, applied artificial intelligence projects. The combination of consolidated IT experience and AI expertise allows PCDUE to accompany companies through innovation paths that are genuinely useful — avoiding isolated or difficult-to-manage solutions.

OUR VALUE

Technology at the service of companies.

Immediate remote assistance

Immediate remote assistance For many interventions, we can operate remotely quickly and safely, reducing downtime and speeding up resolution. PCDUE uses a remote control system that is encrypted, authorized, and active only during the service session. It is compatible with Windows and macOS.

Immediate remote assistance

Onsite intervention

When the problem requires a direct presence, we intervene at the client's premises for systems activities, networking, workstations, servers, migrations, installations and restores. I perform spot interventions on call or with an annual subscription or a mountain of hours to be climbed with each intervention

Onsite intervention

Structured takeover

We handle both emergencies and planned requests. For critical blocks, the urgency channel is available, while for regular support, our team takes on requests as quickly as possible. Average take-over times of 30 minutes in working hours and response within 8 working hours for standard requests

Structured takeover

Sectors and contexts in which we work

We support companies with diverse needs, including SMEs, stores, offices, professional firms, SME finance, and private healthcare, with services ranging from Modern Workplace to device management, backup, data protection, and rapid support.

Sectors and contexts in which we work

OUR VALUE

What can you ask us?

Commercial and advisory support

hardware and infrastructure quotes

renewal of company stations and devices

operational rental and professional supply

initial assessment of the IT environment

introduction of tailor-made AI and cybersecurity solutions

We work in business with a practical approach:

Operational technical assistance

Slow or unstable PCs

software errors and operating blocks

user configuration, mail and logins

slow or discontinuous network

server, backup and storage issues

Microsoft 365 support and digital work environments

verify security, endpoints and data protection

FAQS

IT Support FAQs

1. How does IT support for companies work?

2. Is remote support available?

Yes. Many issues can be resolved remotely through authorized and secure sessions, reducing waiting times and operational downtime.

3. When is an onsite intervention needed?

4. Can issues on business PCs and laptops be managed?

5. Is support available for Windows and Mac computers?

6. Can email problems be managed?

7. Does support include Microsoft 365? consultation?

Yes. Users, licenses, email, security, access, configurations and collaboration tools related to Microsoft 365 can be supported.

8. Does support include Google Workspace?

9. Can IT emergencies be managed?

10. What are the average response times?

11. Is support available for choosing new IT tools?

12. Is it possible to purchase an hour package?