PCDUE
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Support

Remote support

If a PCDUE technician has asked to connect to your computer, you are in the right place: choose your system, download the program and read out the two codes it shows.

Download the program Call support

Choose your computer

On the computers we manage we already connect through our own system, with nothing for you to download. This page is for the other cases: a new computer, a personal laptop, a PC that needs to be set up again. The program is called Supremo and you download it from the maker’s website, always in the latest version.

Open this page on the computer we need to work on, not on your phone.

Windows PC

Windows

A single file, nothing to install: download it and open it.

Download Supremo for Windows Download not starting? Open the Supremo page

To get it running

  1. Click the button above: a file called Supremo.exe is downloaded.
  2. Open it with a double click, from the browser’s download bar or from the Downloads folder.
  3. If Windows or Supremo asks for confirmation, answer Yes, Run or Accept.
  4. Read the technician the ID and the password shown in the Supremo window. Keep Supremo open until we have finished.
Mac

Mac

A Mac asks for a few extra permissions: it is an Apple safeguard, not an error.

Download Supremo for Mac Download not starting? Open the Supremo page

To get it running

  1. Click the button above and open the Supremo.dmg file from the Downloads folder.
  2. Drag Supremo into the Applications folder and open it from there. If the Mac warns that it is an app downloaded from the Internet, click Open.
  3. Click the button to set up permissions: System Settings opens on Privacy & Security. Turn on Supremo under Accessibility and under Screen Recording, and enter your Mac password when asked. Without these permissions we cannot see your screen or use the mouse and keyboard.
  4. If the Mac asks you to quit and reopen Supremo, do it: this is normal.
  5. Read the technician the ID and the password shown in the Supremo window. Keep Supremo open until we have finished.
  • One security rule Only read your ID and password to the PCDUE technician you are talking to at that moment. If someone calls you out of the blue and asks you to install a remote support program, hang up and call our number. When we have finished, close Supremo: once it is closed nobody can connect.
  • Something not working? The download does not start, the program does not open or you cannot find the codes: call us and we will guide you step by step. Monday to Friday, 8am to 6pm. Call +39 02 8127 9614

Frequently asked questions

Do I have to pay for Supremo?

No. You download and open the program, the licence to connect is ours.

Does the program stay on my computer?

On Windows it is a single file you can delete once we have finished. On a Mac it sits in the Applications folder and you remove it by dragging it to the Bin. Either way, when Supremo is closed nobody can connect.

Why is it not needed on the other company computers?

Because the computers we manage already have our management system, which lets us step in without you downloading anything. Supremo is only needed on computers that do not have that system yet.