Remote support
If a PCDUE technician has asked to connect to your computer, you’re in the right place: choose your system, download the program and read out to the technician the two codes that appear.
Open this page on the computer we need to work on: you don’t need the program on your phone. If you get stuck, call us.
The program is called Supremo
We already connect to the computers we manage through our own system. This page is for everything else: a new computer, a personal laptop, a PC that needs sorting out.
Open this page on the computer we need to work on, not on your phone.
A single file, no installation needed
Download Supremo for Windows- Click the button above: a file called Supremo.exe will download.
- Double-click to open it, from your browser’s download bar or from the Downloads folder.
- If Windows or Supremo asks you to confirm, answer Yes, Run or Accept.
- Read out to the technician the code shown under “Your ID” and the password just below it. Leave Supremo open until we’ve finished.
If the download doesn’t start: official Supremo page for Windows
The Mac asks for a few extra permissions
Download Supremo for Mac- Click the button above and open the Supremo.dmg file from the Downloads folder.
- Drag Supremo into the Applications folder and open it from there. If the Mac warns you that it’s an app downloaded from the internet, click Open.
- Click “Configure permissions”: System Settings opens at Privacy & Security. Turn on Supremo under Accessibility and under Screen Recording, and enter your Mac password when asked.
- If the Mac asks you to quit and reopen Supremo, go ahead: that’s normal.
- Read out to the technician the code under “Your ID” and the password just below it. Leave Supremo open until we’ve finished.
If the download doesn’t start: official Supremo page for Mac
Give your ID and password only to the technician you’re speaking to
When we’ve finished, close Supremo: once the program is closed, nobody can connect.
If someone calls you out of the blue and asks you to install a remote support program, hang up and call us back on our number: +39 02 8127 9614. Download won’t start, the program won’t open or you can’t find the codes? Call us: MyVoice Rispondo takes your request and puts you through to a technician who will guide you step by step, Monday to Friday, 8am to 6pm.
About Supremo
Do we have to pay for Supremo?
No. You just download and open the program: the licence for connecting is ours.
Does the program stay on the computer?
On Windows it’s a single file, which you can delete once we’ve finished. On a Mac it sits in the Applications folder and you remove it by dragging it to the Trash. Either way, if Supremo is closed, nobody can connect.
Why isn’t it needed on the company’s other computers?
Because the computers we manage already run our management system, which lets us step in without you having to download anything. Supremo is only needed on computers that don’t have that system yet.