Remote support
Most issues are resolved remotely, over an encrypted connection that only opens when the user authorises it. No waiting for someone to travel, no permanent access to your computers.
IT support
IT support that answers when it really matters
Remote and on-site support for workstations, servers, email and networks, with a technician who already knows your infrastructure and does not start from scratch every time.
A slow computer, a mailbox that has stopped receiving, a network printer that has vanished: on their own they are annoyances, added up they are working days lost. The real cost of support is not the fee, it is the time your business spends stopped, waiting for an answer.
That is why requests are not all treated the same way. Every report is classified by severity and by its impact on the work: anything that stops the business goes into a priority channel, the rest is scheduled without clogging the urgent queue. Actual times depend on the type of request and on the contract in place.
How we work
On-site visit
When the hardware or the network needs hands on it, we come to you: replacements, cabling, installing servers and workstations, migrations, office moves.
Tracked requests
Every request is logged, assigned and closed. You always know who is working on it and where it stands, and at the end of the month you have the record of what actually happened.
A point of contact who knows you
Not a call centre. Whoever answers knows how your network is built, which software you use and where the delicate points are, and that cuts response times more than any procedure.
What you can ask us
The requests we receive every day, to give a concrete idea of what we cover.
- PCs that are slow, unstable or freezing
- Software errors, updates and installations
- Setting up users, email and credentials
- Network, WiFi and connectivity problems
- Servers, backup and storage space
- Microsoft 365 support and administration
- Workstation security and data protection
- New workstations and device replacement
How a request gets resolved
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The request comes in
By phone or by opening a ticket. Either way it stays in writing, so nobody has to explain the same thing twice.
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Picked up
It goes to the technician who looks after your business and knows your systems. For urgent issues the first person available answers, with no waiting.
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Remote first
For urgent issues the first step is always immediate and remote: it is the fastest way to get someone who is stopped working again.
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On site if needed
If it cannot be resolved remotely, we come to you. That is the rule, not an exception to be negotiated each time.
In practice
- Request handling
- By priority, severity and impact
- Urgent channel
- Priority for clients under contract
- Hours
- Monday to Friday, 8am to 6pm, no lunch break
- How
- Remote and on-site
Support
Frequently asked questions
How does IT support for businesses work?
IT support helps businesses solve problems with computers, laptops, servers, networks, email, software, cloud accounts, backups and company devices.
Is remote support available?
Yes. Many problems can be solved remotely through authorised, secure sessions, which cuts waiting times and downtime.
When is an on-site visit needed?
It is needed when the problem involves physical equipment, network devices, servers, cabling, installations, migrations, workstations, firewalls or work that requires someone on site.
Can you deal with problems on company PCs and laptops?
Yes. Support can cover slowdowns, freezes, software errors, login problems, configurations, updates, drivers, email and business applications.
Do you support Windows and Mac computers?
Yes. Support can cover both Windows and macOS environments, depending on the type of problem, the software in use and the company setup.
Can you fix email problems?
Yes. We can handle configurations, errors, sync problems, accounts, Outlook, Gmail, Microsoft 365, Google Workspace and problems sending or receiving mail.
Does support include Microsoft 365?
Yes. We can support users, licences, email, security, access, configurations and the collaboration tools linked to Microsoft 365.
Does support include Google Workspace?
Yes. We can manage users, business Gmail, Drive, permissions, configurations, security and the day-to-day features of Google Workspace.
Can you handle IT emergencies?
Yes. There is an emergency channel for critical outages, while ordinary requests go through a structured process.
What are the average response times?
Response times depend on the type of request, how serious it is and the contract in place. Standard requests are handled through a process organised by priority.
Can I buy a block of hours?
Yes. The available options can include one-off jobs, annual subscriptions or prepaid blocks of hours, used as work is carried out.
Can IT support reduce downtime?
Yes. Managing support, monitoring, backup, network and security properly helps reduce outages, downtime and recurring problems.
Can you set up new company users?
Yes. We can set up accounts, email, permissions, cloud access, groups, devices and everything needed to onboard new staff.
Can you manage passwords, access rights and permissions?
Yes. Managing access is an important part of IT support, especially to reduce risks, errors, unmonitored accounts and excessive permissions.
Can you look into a slow company network?
Yes. We can check firewalls, switches, WiFi, cabling, DNS, IP configurations, access points, line saturation and problems on the internal network.
Can you help choose new IT tools?
Yes. As well as technical support, consulting is available for purchases, renewals, software, hardware, security and infrastructure.
All IT services
IT supportYou are here
InfrastructureServers, networks, WiFi and firewalls HardwareSupply and operating lease LeasingOperating lease for business hardware, monthly fee CybersecurityNetwork, device and data protection MonitoringMany issues fixed before downtime Cloud and backupProtected data, business continuity ConsultingTechnical choices with clear goals Ready to begin?
Tell us the process you want to improve. We will review your request and help you find the best path.