IT services for businesses in Milan, one counterpart
Support, infrastructure, security and business continuity managed together, not by different suppliers passing the buck to each other.
Most IT problems don't start with a fault, but with the fact that nobody has the full picture.
Whoever supplied the computers doesn't talk to whoever manages the network, whoever installed the business software doesn't know how the backup is set up, and when something stops working, the chain of phone calls begins.
PCDUE works the other way round. We manage infrastructure, devices, security and data as a single system, with one contact who knows your company and is accountable for everything. Since 2001.
Eight services – you can start with just one
Many clients start with support or backup and add the rest over time.
- 01
IT supportRemote and on-site support
Workstations, servers, email and network, with a technician who already knows your infrastructure. Remote connections are encrypted. Discover IT support
- 02
InfrastructureWhat keeps everything running
Servers, networks, Wi-Fi and firewalls. When it's done well, you don't notice it – and that's exactly the result we aim for. Discover IT infrastructure
- 03
HardwareMachines selected and configured
We supply machines chosen for what you need them to do, already integrated into your infrastructure and ready to use. Discover Hardware
- 04
LeasingTechnology for a monthly fee
Laptops, servers, firewalls and workstations paid for monthly through GRENKE. Your capital stays in the business and replacements can be planned. Discover Operating lease
- 05
CybersecurityProtection matched to your risk
Protection chosen for the data you hold and the threats that actually affect you. The Cybersecurity page
- 06
MonitoringFaults spotted before downtime
Servers and network devices watched 24 hours a day with NinjaOne: a slowing disk or a failing backup is spotted before your business grinds to a halt. Discover Monitoring
- 07
Cloud and backupProtected data and continuity
Email, files and applications in the cloud, with copies across multiple data centres in Europe and restore tests. The right question isn't whether you have a backup, but how quickly you can get back up and running. Discover Cloud and backup
- 08
ConsultancyFind out if you need it, first
Before you buy, work out what you need now and what can wait. Discover Consulting
What happens when you call us
Not all requests are equal: anything that stops work jumps the queue.
- 01Your request comes in
By phone or via a ticket from your NinjaOne portal. It's logged in writing, so nobody has to explain the same thing twice.
- 02Response
Within 8 working hours for contract clients, from the technician who looks after your company. Urgent tickets are picked up by the first available technician within 30 minutes.
- 03Remote first
When something stops work, we step in immediately and remotely: it's the fastest way to get you back on your feet.
- 04On site, if needed
If it can't be fixed remotely, we come to you, in Milan and Lombardy.
- Response
- Within 8 working hours
- for contract clients
- Urgent issues
- Within 30 minutes
- urgent tickets picked up, for contract clients
- Hours
- Monday–Friday, 8am–6pm
- open through lunch
- Monitoring
- 24 hours a day
- servers and network devices; overnight alerts are picked up at 8am
From desk to cloud
Workstations, network, servers and backup managed as a single system.
Before you hand us your IT
Is support available outside Milan?
Yes. Many tasks can be handled remotely. For hands-on work, installations or on-site checks, we mainly cover Milan and Lombardy.
Can we sign up for just one service, or do we have to take them all?
You can start with a single service. Many clients begin with support or backup and over time hand us the rest, once they see how much simpler things are with one point of contact.
What kind of companies do you work with?
SMEs, shops, offices, professional firms, financial sector organisations and private healthcare providers. Businesses that need reliable technology without having an in-house IT department.
Do we need an ongoing contract?
No. We handle both one-off jobs and ongoing support contracts. A contract makes sense when a company wants continuity, priority on urgent issues and well-organised management: the monthly fee has a minimum term of one year, with 30 days' notice to cancel.
How do we open a support request?
By phone or by opening a ticket from your NinjaOne portal. It's picked up by the technician who looks after your company; urgent tickets are picked up by the first available technician within 30 minutes.
Do you work remotely or on site?
For urgent issues, the first step is always immediate and remote. If it can't be fixed remotely, we come on site: on-site work covers Milan and Lombardy.
Is monitoring active at night too?
Network devices and servers are monitored 24 hours a day, computers during working hours. An overnight alert is picked up at 8am.
Do you supply hardware as well?
Yes: Lenovo, HP, Dell, SiComputer, Netgear, Brother, OKI and SanDisk. Machines arrive ready configured, and we handle warranty claims with the manufacturer. Operating leases are also available through GRENKE.
Do you handle moves to new premises?
Yes, for the IT side: network, servers, Wi-Fi, firewalls and cabling at the new premises. We don't physically move PCs and monitors, though.
One number for all your IT
Tell us how many workstations you have and what's wasting your time today. In forty-five minutes, we'll tell you where to start.