AI ready to switch on, built in-house
Three products born from our clients' real needs. Each one solves a specific problem and can be switched on without a custom project.
Some problems crop up in exactly the same way in very different companies.
The website that answers nobody out of hours, the phone that rings unanswered while everyone is busy, the public information that someone with a visual impairment can't read. These don't call for a custom project: they call for a ready-made tool that's done properly.
That's how MyBot, MyVoice and MyQR came about. They're our own products: we develop and maintain them ourselves, and we use MyBot and MyVoice at PCDUE every day.
Three products, three specific problems
Website visitors get an answer, even at night
An AI assistant trained on your content: it answers visitors' questions and turns worthwhile enquiries into leads to follow up. If it doesn't know something, it says so rather than making it up.
- Answers in seconds, at any hour
- Leads delivered with the context of the conversation
- Name, tone and content configured without writing code
The AI switchboard that answers even when you can't
It answers with a natural voice, takes bookings and appointments, and puts callers who need a person through to the right department, along with everything it has already gathered. Two products: MyVoice Accolgo – AI switchboard for restaurants and hospitality by PCDUE, and MyVoice Rispondo – AI switchboard for businesses and support by PCDUE.
- More than twenty languages, recognised during the call
- You keep your number
- Free trial: 30 days or 100 minutes, no credit card needed
Hear it in action
These two numbers are a MyVoice demo, not the company phone. PCDUE's number is +39 02 8127 9614.
Menus and services everyone can read, including people with visual impairments
Menus, services and information via QR code, designed to international accessibility guidelines (WCAG) – not just photos of the paper menu to zoom in on your phone. Just point your camera: no app to download.
- WCAG criteria for structure and contrast
- AI reads the content aloud
- We handle activation
When an off-the-shelf product isn't enough, we build the solution with Custom AI, around your data and your processes.
Explore custom softwareBefore you switch on AI
What happens if the AI doesn't know the answer or gets it wrong?
It only answers using content you've approved, and when it doesn't know something, it says so instead of making it up. Before it goes live, we decide together what it can handle on its own and what it should simply collect and pass on to a person. MyVoice transfers the call along with everything it has already gathered; MyBot hands you the lead with the context of the conversation.
Where does call data end up?
MyVoice runs on servers in Europe, in compliance with the GDPR, with a configurable retention period. The history of every call is kept in a single dashboard that you have access to.
Are these your own products, or do you resell other companies' software?
They're products developed by PCDUE. The language models come from major providers (MyBot, for example, uses more than one, including Google's Gemini); everything else we design, write and maintain ourselves: rules, integrations, dashboards. When a change is needed, we make it ourselves, without raising a ticket with an overseas supplier.
Does the AI have to disclose that it's an artificial intelligence?
Yes. When it interacts with users, customers or members of the public, it must be made clear, in a natural way, that they are dealing with an AI system: this is a requirement under Article 50 of the AI Act.
Can the AI work 24 hours a day, 7 days a week?
Yes. MyBot and MyVoice answer at night and on public holidays too. Before they go live, we decide together what they can resolve on their own and what they should simply collect and pass on to you.
Can we have different AI assistants for different departments?
Yes. You can have separate AI assistants for sales, technical support, administration, customer service, management, HR or back office, each with its own sources and rules.
Which channels does MyBot work on?
Your website, WhatsApp and Facebook Messenger.
Can MyVoice be cancelled at any time?
Yes, plans can be cancelled at any time, with no lock-in.
Do you use MyVoice yourselves?
Yes. Our switchboard, +39 02 8127 9614, is answered by MyVoice Rispondo.
Find out whether AI is right for you
Forty-five minutes to work out which processes make sense to hand over to AI, and which don't.