Natural conversation
It answers by voice, understands what the person is asking and replies with correct information, with no waiting and no selection trees to work through.
MyVoice
An AI phone assistant that answers when you can’t
An AI voice assistant that answers calls in a natural voice, takes bookings and appointments, and passes anyone who needs a person to the right department.
The problem
Someone who calls a restaurant, a practice or an office expects an answer straight away. If the phone rings out, especially at peak times, they rarely leave a message: they call the next number. And the calls that bring in work often arrive when you are busiest.
The answer
MyVoice answers after hours and while you are already on another call, using natural conversation rather than a menu of buttons. It handles recurring requests, collects the information that matters and hands the call to a person only when needed.
It is not the same phone system for everyone: we build MyVoice assistants for specific sectors. Two distinct products are available today, one for restaurants and hospitality and one for businesses and support teams.
AI phone assistant for businesses and restaurants
Every business has its own phone assistant, trained on the calls and the requests of its sector.
One call, from the first ring to the booking
What happens while you are working.
CallerGood evening, I’d like to book a table for Saturday night.
MyVoiceOf course. For how many people, and at what time?
CallerFour people, at nine.
Booking saved
- It answers straight away No waiting and no menu of buttons to press: the caller simply talks, in their own language.
- It understands and collects It asks only for what is actually missing, one thing at a time, the way a person at the counter would.
- It records it and tells you The booking lands in the dashboard, ready to check. The Plus plan adds a summary and a transcript of the call.
What it does
Bookings and appointments
It takes bookings, sets appointments and records the customer details during the conversation, writing them where you go to look for them.
Connected to your systems
It integrates with CRMs, management systems and calendars to pull information in real time and write back what it collects.
Intelligent routing
It understands the reason for the call, qualifies the request and forwards it to the right person with the context already collected.
Two products, two trades
A phone assistant only really works if it knows the trade of the person answering. On top of MyVoice we have built two separate products, each with its own number, its own subscription and its own procedures.
MyVoice Accolgo AI switchboard for restaurants and hospitality by PCDUE
It answers when the dining room cannot. It takes the booking following your availability rules and leaves your staff working at the moment they are needed most.
- Answers during service peaks and outside opening hours
- Collects covers, time, name and any special requests
- Speaks the language of the caller, more than twenty languages
- Connects to Google and Microsoft calendars
- Call summary and transcript in the dashboard, on the Plus plan
Hear it at work: +39 02 8127 9852
Call MyVoice AccolgoMyVoice Rispondo AI switchboard for businesses and support by PCDUE
It answers while you are with a client or outside office hours, understands the reason for the call and opens a case already filled in, ready for whoever has to pick it up.
- Cover outside office hours and on overflow calls
- Filters requests and recognises the urgent ones
- Answers only with the information you have approved
- Handles the on-call rota
- Passes the call to a person when needed
Hear it at work: +39 02 8127 9850
Call MyVoice Rispondo
When it really matters
These are the moments when a missed call costs more than you would think.
- When the phone rings while you are with a client
- At the hours and on the days when nobody is in the office
- In the peaks when the calls all arrive together
- When the same question comes in twenty times a day
- When the caller speaks a different language
- When a missed call is a lost customer
In practice
- Free trial
- 30 days or 100 minutes of calls, no credit card
- Activation
- Within 24 hours of the line being checked
- Phone number
- It stays yours, nothing changes for the caller
- Languages
- More than twenty, recognised during the call
- Data
- Servers in Europe, processing in line with the GDPR, configurable retention
- Dashboard
- History of every call in a single login; summary and transcript on the Plus plan
Support
Frequently asked questions
What is an AI phone system and how does it work?
It is a phone system that uses artificial intelligence to answer calls in a natural voice, understand requests, collect information and route the conversation. It can handle recurring tasks and hand the call over to a person when needed.
Can an AI phone assistant completely replace a receptionist?
It depends on the situation. It can handle many simple, repetitive requests, but for complex cases, emergencies, complaints or sensitive requests it is better to hand over to a person.
Can an AI voice assistant book appointments?
Yes, if it is connected to a calendar or a booking system. It can gather availability, offer time slots and record the request according to the business’s rules.
Can an AI voice assistant summarise calls?
Yes. It can produce call summaries, highlighting requests, important details, urgent items, follow-ups and information useful to the team. With MyVoice, summaries are included in the Plus plan.
What is the difference between MyVoice Accolgo and MyVoice Rispondo?
MyVoice Accolgo is for restaurants and hospitality, where it mainly handles bookings; MyVoice Rispondo is for businesses and support teams, where it qualifies requests and can hand calls over to a person. They are separate products, each with its own number, procedures and subscription.
Does the caller realise they are talking to an AI assistant?
Yes, and it is stated. As well as being the right thing to do towards the caller, it is also what the European rules on transparency of AI systems require.
Do we need to change our phone number or switchboard?
No. MyVoice sits alongside the existing system: it can answer every call, only the calls outside office hours, or only when nobody answers within a set time.
Does it speak more than one language?
Yes, it handles conversations in different languages, recognising the one the caller is speaking. It is useful for accommodation providers and for businesses with customers abroad.
What happens if the request is complicated?
It passes the call to a person, carrying over what it has already collected. Whoever picks up does not have to start again from the usual questions.
All AI solutions
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